Replacement Policy
- MW Stuffs offers only a replacement policy due to the print-on-demand nature of their phone cases.
-
Replacement Eligibility:
- Manufacturing defects (fitting issues)
- Damaged during shipment
- We accept returns, if customer raised a complaint within 6 hours of receiving the defective/damaged items.
- Defective/damaged item should be returned to us in 7 working days.
- We offer replacement if issue has been verified
-
Contact Information:
- Email: support@mwstuffs.com
- Use WhatsApp button in our website: Contact within 12 hours of receiving the order
-
Return Process:
- Verification of issue required
- If issue verified, we'll either arrange return pickup on next working day (or) guide customer for self-return shipping process.
- Instructions and return shipping address provided after verification
- Unrequested returns will not be accepted
-
Inspection and Reporting:
- Inspect order upon receipt
- Contact immediately for defective, damaged, or wrong items
-
Non-Returnable Items:
- Wrong product/model type ordered by customer
- Customer dislikes the item (no exchanges for different phone cases) since it is exclusively customized for their specific phone model.
-
Replacement Order Dispatch:
- Dispatch within 48-72 working hours after receiving the defective item
- Tracking details shared with the customer upon shipment
-
Delivery Time Frame:
- Usually order delivered in 5-7 business days from the dispatch date
- Possible earlier delivery depending on location
- Potential delays during peak seasons or due to external factors (distance, customs, natural disasters)
-
Tracking and Refunds:
- Tracking information provided for every order
- Replacement packages insured
- Refund eligibility if the replacement package doesn't arrive.
- Refund amount will be credited to your bank account within 3-5 business days after acceptance of refund by MW Stuffs.
- Contact customer support for assistance: support@mwstuffs.com